Our policies

Terms and Conditions

At Good Life Tribe, we want every booking to be simple, fair and free of surprises. Our Terms and Conditions cover the practical side of travelling with us, including how bookings and travelling with us work, our approach to cancellations and refunds (including if plans change at short notice), and what we need to know to plan a safe Tour. It also explains the limited circumstances where we may need to decline or reschedule a booking, and what happens if we do.

Code of Conduct

We treat everyone with dignity, respect and kindness. Our Code of Conduct sets out the standard we hold ourselves to, including acting with integrity, how we support inclusion and cultural safety, and the safeguards we have in place to protect Clients and Travellers from exploitation or harm.

Customer Complaint Handling Policy

We want to know if something isn't right. Our Customer Complaint Handling Policy explains how to give us feedback, what happens after you do, and the timeframes we work to. It also reminds you that you're never required to come to us first: you can always raise a concern with an external body if you’d prefer.  

Privacy Policy

We take your privacy seriously. Our Privacy Policy explains what personal information we collect from Clients and Passengers, why we collect it, and how we keep it safe. It covers how we handle sensitive details like health and mobility needs, who we share information with, and how you can access or correct what we hold about you.